Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and CasaOne Inc. (“CasaOne,” “we,” “us”) governing your use of the CasaOne Pro platform, websites, and apps (the “Services”). By creating an account or using the Services, you agree to these Terms and to our Privacy Policy.

The Services

CasaOne Pro is an AI-assisted maintenance operating system for property managers, vendors, and residents — including maintenance intake, work orders, vendor dispatch and marketplace, scheduling, invoicing, and payments. We may update, add, or remove features over time.

Accounts & eligibility

You must be at least 18 and able to form a binding contract. You are responsible for the accuracy of your information, for activity under your account, and for keeping your credentials secure. If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

Subscriptions, fees & payments

• Paid plans are billed in advance on a recurring basis through our payment processor, Stripe. Fees are described at sign-up and in your billing settings.
• For vendor payments, CasaOne facilitates charges and payouts via Stripe Connect and retains a platform fee (and, for marketplace vendors, a marketplace fee) as disclosed in the applicable plan or vendor terms.
• Except where required by law, fees are non-refundable. You authorize us to charge your payment method for applicable fees until you cancel.
• You can cancel at any time; cancellation takes effect at the end of the current billing period.

Acceptable use

You agree not to:

• Use the Services unlawfully or to infringe others’ rights.
• Upload malware, attempt to breach security, or access data you are not authorized to access.
• Send unsolicited or unlawful communications, or use messaging features for any purpose other than legitimate, consented service communications.
• Reverse engineer, resell, or misuse the Services.

Vendors & marketplace

Vendors are independent businesses, not employees or agents of CasaOne. CasaOne does not perform maintenance work and is not a party to the service agreement between a property manager and a vendor. Vendors are responsible for their licensing, insurance, work quality, and compliance. Marketplace listing and fees are subject to admin approval and the terms presented during onboarding.

SMS / Text Messaging Terms

By providing your mobile number and opting in, you consent to receive recurring SMS/text messages from CasaOne Pro related to your use of the Services. These terms form part of the agreement governing those messages.

Programs & message types

Messages are service/transactional in nature and may include: maintenance request confirmations, work-order and status updates, vendor job offers, appointment-window proposals and confirmations, payment and payout notifications, and account or security alerts.

Message frequency

Message frequency varies and depends on your activity and the activity on properties, work orders, and jobs associated with your account.

Cost

Message and data rates may apply according to your mobile carrier plan. CasaOne does not charge for the messages themselves.

Opt-out and help

You can opt out at any time by replying STOP (or UNSUBSCRIBE, CANCEL, END, or QUIT) to any message; we will send a final confirmation and stop sending SMS to that number. Reply HELP (or INFO) for assistance, or email support@casaonepro.com. Opting out of SMS may limit time-sensitive notifications; you will still receive email and in-app notifications where applicable.

Carriers & delivery

Supported carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier and device conditions and is not guaranteed. Consent to receive messages is not a condition of any purchase.

Your responsibilities

Keep your mobile number current and notify us if it changes or is reassigned. If you enter a resident’s or vendor’s number into the Services, you represent that you have the necessary consent to send them service messages.

Intellectual property

The Services, including software, design, and content (excluding your data), are owned by CasaOne and its licensors and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Services per these Terms. You retain ownership of the data you submit and grant us a license to host and process it to provide the Services.

Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that AI-generated summaries or recommendations will be accurate.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CASAONE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Indemnification

You will indemnify and hold harmless CasaOne from claims arising out of your use of the Services, your data, or your violation of these Terms or applicable law, including messaging laws.

Termination

You may stop using the Services at any time. We may suspend or terminate access if you violate these Terms or to protect the Services. Provisions that by their nature should survive termination will survive.

Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The exclusive venue for disputes will be the state and federal courts located in California, unless otherwise required by law.

Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance.

Contact us

Questions about these Terms? Contact us at support@casaonepro.com.