Privacy Policy

CasaOne Inc. (“CasaOne,” “we,” “us”) operates the CasaOne Pro platform and related websites, apps, and services (the “Services”). This Privacy Policy describes the information we collect, how we use and share it, and the choices you have. By using the Services you agree to this Policy.

Information we collect

We collect the following categories of information:

• Account & profile data. Name, email address, phone number, company/organization, role, and login credentials.
• Property & operational data. Properties, units, residents, work orders, maintenance requests, photos, estimates, invoices, vendor records, and scheduling/appointment details you or your organization enter.
• Payment data. Subscription and payment information is processed by our payment provider, Stripe. We do not store full card numbers; we retain limited billing metadata (e.g., status, amounts, and identifiers) needed to operate billing and vendor payouts.
• Communications data. Phone numbers and email addresses used to send notifications, and the content and delivery status of emails, SMS/text messages, and push notifications.
• Usage & device data. Log data, IP address, browser/device type, and interactions with the Services, collected through cookies and similar technologies.

How we use information

• Provide, operate, secure, and improve the Services.
• Route maintenance work, dispatch vendors, schedule appointments, and process invoices and payouts.
• Send transactional notifications (e.g., work-order updates, vendor offers, appointment confirmations, and payment receipts) by email, SMS, and push.
• Provide customer support and respond to your requests.
• Detect, prevent, and address fraud, abuse, and security incidents, and comply with legal obligations.

Text messaging (SMS)

With your consent, we send SMS/text messages for service-related purposes such as work-order updates, vendor job offers, appointment proposals and confirmations, and account notifications. Message frequency varies based on activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and reply HELP for help. Opting out of SMS does not remove you from email or in-app notifications. See our Terms of Service for the full SMS Terms.

How we share information

We share information only as described here:

• Within your organization and counterparties. To deliver the Services, relevant data is shared among the property managers, vendors, and residents involved in a given work order (for example, a manager’s contact details and job details are shared with a dispatched vendor).
• Service providers. We use vetted processors to run the Services, including Stripe (payments and payouts), Twilio (SMS), email delivery, OneSignal (push notifications), and our cloud hosting and database providers. They may process information only on our instructions.
• Legal & safety. When required by law or to protect the rights, property, or safety of CasaOne, our users, or the public.
• Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this Policy.

We do not sell your personal information.

Data retention

We retain information for as long as your account is active and as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. We may retain de-identified or aggregated data indefinitely.

Security

We use administrative, technical, and organizational safeguards designed to protect information, including encryption in transit and access controls scoped to each organization. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices & rights

• Access, correct, or update account information in your settings.
• Opt out of SMS by replying STOP; manage email and push preferences.
• Request access to, correction of, or deletion of your personal information, subject to legal limits, by contacting us.

Depending on where you live (for example, California), you may have additional rights regarding your personal information. We honor applicable rights and will not discriminate against you for exercising them.

Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, and measure and improve the Services. You can control cookies through your browser settings.

Children

The Services are intended for businesses and adults. They are not directed to children under 18, and we do not knowingly collect personal information from children.

Changes to this Policy

We may update this Policy from time to time. We will post the updated version with a new “Last updated” date and, where appropriate, provide additional notice.

Contact us

Questions about this Policy or your information? Contact us at support@casaonepro.com.